PRIVACY POLICY

BADDIE HQ Last updated: September 2026

At BADDIE HQ, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, book an appointment, purchase a service or product, join a membership, attend training or otherwise interact with BADDIE HQ.

Information We Collect

Depending on how you interact with us, we may collect information including:

• your name

• phone number

• email address

• date of birth where required

• booking and appointment history

• service preferences and treatment records

• consultation and consent information

• relevant information you provide regarding allergies, sensitivities, medications or other matters that may affect the suitability or safety of a treatment

• photographs or videos, where applicable

• payment and transaction information

• website enquiry information

• communications between you and BADDIE HQ

• information relating to memberships, training, mentoring or other services you purchase from us.

We only collect information that is reasonably necessary for our business activities or where you choose to provide that information to us.

Why We Collect Your Information

We may use your personal information to:

• manage appointments and bookings

• provide lash, brow, cosmetic tattoo and other beauty services

• assess treatment suitability and provide appropriate client care

• communicate with you about appointments, treatments and enquiries

• process payments, deposits and memberships

• maintain client and treatment records

• provide aftercare information

• manage training, mentoring or room hire enquiries

• improve our services and customer experience

• send marketing communications where you have consented to receive them

• comply with legal, insurance and regulatory requirements.

Photographs and Social Media

BADDIE HQ may take before-and-after photographs for client records.

Photographs or videos will not be used for marketing, advertising, social media or promotional purposes unless appropriate permission has been obtained from you.

You may decline promotional photography without affecting your ability to receive a service.

How Your Information Is Collected

Personal information may be collected when you:

• use our website

• complete a booking, consultation or consent form

• contact us by phone, email, social media or another messaging service

• make a payment

• join a membership

• purchase a product or service

• attend an appointment, consultation, training or mentoring session.

Information may also be collected through third-party platforms we use to operate our business, such as booking, payment, website, email and communication providers.

Third-Party Service Providers

We may use reputable third-party providers to assist with functions including online bookings, payment processing, website hosting, email or SMS communication and business administration.

These providers may process personal information on our behalf to provide their services.

We do not sell or trade our clients' personal information.

Payment Information

Payments may be processed through third-party payment providers.

BADDIE HQ does not intentionally store complete credit or debit card details where payments are processed securely by an external payment provider.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through secure business systems and service providers and, where applicable, in physical records.

We retain information only for as long as reasonably required for our business, legal, insurance and regulatory obligations and securely destroy or de-identify information when it is no longer required.

Accessing or Correcting Your Information

You may contact BADDIE HQ if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing a request.

Marketing Communications

Where you have consented to receive marketing communications, you may unsubscribe at any time using the unsubscribe option provided or by contacting BADDIE HQ.

Transactional communications relating to an existing booking, payment, membership or service may still be sent where necessary.

Cookies and Website Information

Our website may use cookies and similar technologies to help the website function, understand website usage and improve the online experience.

Some third-party services integrated with our website may also use cookies or similar technologies in accordance with their own privacy policies.

Where consent is legally required for particular tracking technologies, we will obtain that consent.

Data Breaches

If personal information is involved in a suspected data breach, BADDIE HQ will take reasonable steps to contain and assess the incident and will comply with any applicable notification obligations.

Privacy Complaints

If you have a question or concern about how BADDIE HQ handles your personal information, please contact us so we can investigate and respond.

If your concern cannot be resolved, you may have the right to make a complaint to the Office of the Australian Information Commissioner where applicable.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or applicable privacy requirements.

The current version will be published on our website.

Contact

BADDIE HQ Robina, Queensland, Australia

For privacy enquiries, please contact BADDIE HQ using the contact details provided on our website.